Privacy Policy

Who We Are

The Rainbow Hub Lancaster is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, how it is stored, and your rights in relation to your personal data.

For any questions regarding this policy or your data, please contact: therainbowhublancaster@gmail.com

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What Information We May Collect

Depending on how you interact with the website, we may collect:

• Your name

• Email address

• Telephone number

• Information submitted through contact or booking forms

• Appointment or event booking information

• Messages or enquiries you send to us

• Website usage data (such as pages visited, browser type, device type, and IP address)

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How We Use Your Information

We use your information to:

• Respond to enquiries

• Manage bookings or appointments

• Provide information about events, services, or updates

• Improve the website and user experience

• Maintain security and prevent misuse of the website

• Meet legal or regulatory obligations

 

We will only use your information where we have a lawful basis to do so.

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Booking Systems & Third-Party Services

We may use trusted third-party platforms and tools to help operate the website and services, including:

• WordPress

• Amelia Booking Plugin

• Google Workspace / Gmail

• Website hosting providers

• Analytics tools

• Payment processors (if applicable)

 

These providers may process limited personal data on our behalf in order to deliver services securely and effectively.

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Cookies

This website may use cookies and similar technologies to:

• Improve website functionality

• Understand how visitors use the website

• Enhance user experience

 

You can control or disable cookies through your browser settings.

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Marketing Communications

If you choose to subscribe to updates or hear from us in future, we may occasionally send information about services, events, or news.

You can unsubscribe or opt out at any time by contacting us or using the unsubscribe link where provided.

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Data Storage & Security

We take reasonable steps to protect your information from unauthorised access, misuse, loss, or disclosure.

However, no online system can ever be guaranteed 100% secure.

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How Long We Keep Data

We only retain personal information for as long as reasonably necessary for the purposes it was collected, including legal, accounting, or administrative requirements.

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Your Rights

Under UK data protection law, you may have the right to:

• Request access to your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Object to certain types of processing

• Withdraw consent where applicable

• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

 

More information can be found at: Information Commissioner’s Office (ICO)

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External Links

This website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

 

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

 

Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

The Rainbow Hub Lancaster therainbowhublancaster@gmail.com